Last Updated: 9 August 2026
Thank you for shopping with Youth Face.
We want you to have a positive experience with your purchase. This Return & Refund Policy explains when a return, replacement or refund may be available for products purchased through youth-face.in.
Because our products include skincare and personal-care products, certain hygiene and safety restrictions apply to opened or used products.
A return or replacement may be considered when:
For hygiene and safety reasons, opened or used skincare and personal-care products generally cannot be returned unless the product was received damaged, defective or incorrect.
Please contact us within 7 days of receiving your order if you believe you have received a damaged, defective or incorrect product.
Requests submitted after this period may not be eligible for return, replacement or refund.
To request assistance, email:
Please include your order number and details of the issue.
If your product arrives damaged, please contact us as soon as possible.
To help us investigate the issue, please provide:
We may request additional information if necessary.
If you receive a product different from the one you ordered, contact us within the applicable return period.
Please provide:
After verification, we may arrange an appropriate replacement or other applicable resolution.
If you believe a product is defective, contact us at:
Please provide details about the issue and supporting photographs or videos where applicable.
Our team will review the complaint and determine whether the product qualifies for replacement or refund.
For hygiene, safety and product-integrity reasons, we generally do not accept returns for products that have been:
This restriction does not prevent you from contacting us about a product that was damaged, defective or incorrect when delivered.
Returns due solely to a change of mind, personal preference or ordering the wrong product may not be accepted, particularly where the product has been opened or used.
Please carefully review the product description, size, ingredients and other information before placing your order.
If you have questions about a product before purchasing, you can contact us at:
If a refund is approved, the refund amount will generally relate to the eligible product/order amount in accordance with the applicable circumstances and our policies.
The original shipping charge may not be refundable unless required by applicable law or the issue was caused by an error attributable to Youth Face.
Refunds will generally be processed through the original payment method where technically possible.
The time taken for the refunded amount to appear in your account may depend on your bank, payment provider or financial institution.
Where appropriate and subject to product availability, Youth Face may offer a replacement instead of a refund.
If the exact product is unavailable, we may contact you regarding the available resolution.
Where a return is approved because you received a damaged, defective or incorrect product, Youth Face may provide instructions regarding the return shipment.
Customers should not send products back without first contacting customer support and receiving return instructions.
Unauthorized returns may not be accepted.
If an order is successfully cancelled before dispatch and a refund is applicable, the eligible amount will be processed according to the payment method and applicable cancellation conditions.
Once an order has been dispatched, cancellation may no longer be possible.
Please contact us as soon as possible if you wish to cancel an order.
If an order is returned to us because of:
the order may not automatically qualify for a full refund.
Any applicable refund or reshipping arrangement will be reviewed based on the circumstances of the order.
Additional shipping charges may apply if the customer requests the order to be shipped again.
Products, samples or gifts provided as part of a promotional offer may be subject to additional terms.
If a return or refund is approved for an order containing a promotional gift, the treatment of the promotional item may depend on the specific promotion.
To request a return, replacement or refund, contact us at:
Please provide:
Order Number:
Name:
Registered Email/Phone:
Product Name:
Reason for Request:
Photographs/Videos: Where applicable
Our team will review the request and provide further instructions.
All return, replacement and refund requests are subject to review.
Receiving a request does not automatically mean that the return or refund will be approved.
We may request photographs, videos, product details, packaging information or other reasonable evidence to verify the issue.
Once a refund has been approved, we will initiate the applicable refund process.
The time required for the refund to appear in your account may vary depending on:
Youth Face cannot control delays caused by external payment providers or banks after a refund has been initiated.
If your order has not arrived within the estimated delivery period, please contact us at:
We will review the available shipment and tracking information and assist you accordingly.
For questions regarding returns, refunds, replacements or damaged products, please contact:
Email: care@youth-face.in
Location: Bangalore, Karnataka, India
Please include your order number in your email so that we can assist you more efficiently.
Youth Face may update this Return & Refund Policy from time to time to reflect changes in our products, business practices, payment methods, delivery arrangements or applicable requirements.
Any changes will be published on this page with an updated Last Updated date.
| Item | Policy |
|---|---|
| Return request period | Within 7 days of delivery |
| Damaged product | Contact customer support |
| Wrong product | Contact customer support |
| Defective product | Subject to verification |
| Opened/used skincare | Generally not returnable |
| Change of mind | Generally not eligible |
| Refund | Subject to approval |
| Replacement | May be offered where applicable |
| Return shipping | As instructed for approved cases |
| Support email | care@youth-face.in |